Network Support Services

Computer support specialists provide help and advice to people and organizations using computer software or equipment.

Introduction:

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Employment Opportunities:

Computer support specialists work in many different industries, including information technology (IT), education, finance, healthcare, and telecommunication.

Career Opportunities:

  • Network Support Help Desk Technician

Salary:

The average annual wage is $45,970, or $22.10 hourly.

 

Location and Hours:

  • Robert Morgan Educational Center & Technical College (Certificate – 1050 Hours)

Information Technology